As a neurologist, practicing for over 20 years, I found myself frustrated with the way we handle communication in healthcare.
When I left residency and went into practice, like most, I was carrying a pager and receiving messages through a live-operator answering service. A decade later, nothing had changed.
It started out with small annoyances. I was getting tired of being woken up in the middle of the night due to answering service operators dispatching messages to the wrong physicians. I was suffering frequent calls when I was off-duty — calls that disturbed time with my family.
Even if the answering service managed to deliver the message to the right physician, the content was often inaccurate, as the live operators were not medically trained — and ended up causing confusion and further frustration for myself and others in my practice.Show more